{"id":21,"date":"2015-01-29T01:32:30","date_gmt":"2015-01-29T01:32:30","guid":{"rendered":"https:\/\/pustaka2.upsi.edu.my\/index\/?page_id=21"},"modified":"2023-08-24T08:41:14","modified_gmt":"2023-08-24T00:41:14","slug":"client-charter","status":"publish","type":"page","link":"https:\/\/pustaka2.upsi.edu.my\/index\/general-info\/client-charter\/","title":{"rendered":"Client Charter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21\" class=\"elementor elementor-21\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-5b90a7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"86695\" data-id=\"5b90a7a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-6954391\" data-eae-slider=\"49117\" data-id=\"6954391\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e3dcd8 elementor-widget elementor-widget-text-editor\" data-id=\"0e3dcd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">We promise to ensure that:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d58ed5f elementor-widget elementor-widget-text-editor\" data-id=\"d58ed5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li style=\"text-align: left;\">Feedback to the Complainant must be made within one (1) working day to inform that their complaints have been noted and will be resolved.<\/li><li style=\"text-align: left;\">Library materials will be processed, catalogued and made available for clients\u2019 reference within one (1) month.<\/li><li style=\"text-align: left;\">Articles requested through reference and consultation services will be delivered to clients within three (3) working days for the first ten (10) articles.<\/li><li style=\"text-align: left;\">Access to the library portal is provided 24\/7 to clients.<\/li><li>Response to the complaint must be made within one (1) working day.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7715ec3\" data-eae-slider=\"11064\" data-id=\"7715ec3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ab33ef elementor-widget elementor-widget-image\" data-id=\"0ab33ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"734\" height=\"492\" src=\"https:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2015\/02\/kauntersirkulasi-1024x686.jpg\" class=\"attachment-large size-large wp-image-196\" alt=\"\" srcset=\"https:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2015\/02\/kauntersirkulasi.jpg 1024w, https:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2015\/02\/kauntersirkulasi-300x201.jpg 300w\" sizes=\"(max-width: 734px) 100vw, 734px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-4c97c51 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"39976\" data-id=\"4c97c51\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f3daff\" data-eae-slider=\"37591\" data-id=\"7f3daff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a965aee elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a965aee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-0daad64 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"82167\" data-id=\"0daad64\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4291e37\" data-eae-slider=\"33807\" data-id=\"4291e37\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-492939d elementor-widget elementor-widget-heading\" data-id=\"492939d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Client Charter Achievement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-d357d6c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"43867\" data-id=\"d357d6c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0cc01f1\" data-eae-slider=\"84118\" data-id=\"0cc01f1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90dcaa9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"90dcaa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2019\/10\/PIAGAM-PELANGGAN-JAN-JUN-2019.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">January-June 2019<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2020\/08\/PIAGAM-PELANGGAN-JAN-JUN-2020.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">January-June 2020<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2022\/01\/PENCAPAIAN-PIAGAM-PELANGGAN-JAN-DIS-2021.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">January-December 2021<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ff62883\" data-eae-slider=\"28926\" data-id=\"ff62883\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90510c0 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"90510c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2023\/01\/PENCAPAIAN-PIAGAM-PELANGGAN-JAN-NOV-2022.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">January-November 2022<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2023\/08\/PENCAPAIAN-PIAGAM-PELANGGAN-JAN-JULAI-2023.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">January-July 2023<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2ad8c1c\" data-eae-slider=\"5346\" data-id=\"2ad8c1c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We promise to ensure that: Feedback to the Complainant must be made within one (1) working day to inform that their complaints have been noted and will be resolved. Library materials will be processed, catalogued and made available for clients\u2019&#8230;<br \/><a class=\"read-more-button\" href=\"https:\/\/pustaka2.upsi.edu.my\/index\/general-info\/client-charter\/\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":25,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Client Charter - More Info | Perpustakaan Tuanku Bainun<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pustaka2.upsi.edu.my\/index\/general-info\/client-charter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Client Charter - More Info | Perpustakaan Tuanku Bainun\" \/>\n<meta property=\"og:description\" content=\"We promise to ensure that: Feedback to the Complainant must be made within one (1) working day to inform that their complaints have been noted and will be resolved. Library materials will be processed, catalogued and made available for clients\u2019...Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pustaka2.upsi.edu.my\/index\/general-info\/client-charter\/\" \/>\n<meta property=\"og:site_name\" content=\"More Info | Perpustakaan Tuanku Bainun\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pustakaupsi\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-24T00:41:14+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2015\/02\/kauntersirkulasi-1024x686.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@PustakaTBainun\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/pustaka2.upsi.edu.my\\\/index\\\/general-info\\\/client-charter\\\/\",\"url\":\"https:\\\/\\\/pustaka2.upsi.edu.my\\\/index\\\/general-info\\\/client-charter\\\/\",\"name\":\"Client Charter - 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