{"id":3776,"date":"2018-04-02T15:38:46","date_gmt":"2018-04-02T07:38:46","guid":{"rendered":"https:\/\/pustaka2.upsi.edu.my\/index\/maklumat-am\/piagam-pelanggan"},"modified":"2023-08-24T08:49:50","modified_gmt":"2023-08-24T00:49:50","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/pustaka2.upsi.edu.my\/index\/maklumat-am\/piagam-pelanggan\/?lang=ms","title":{"rendered":"Piagam Pelanggan"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3776\" class=\"elementor elementor-3776 elementor-21\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-5b90a7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"9277\" data-id=\"5b90a7a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-6954391\" data-eae-slider=\"90390\" data-id=\"6954391\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e3dcd8 elementor-widget elementor-widget-text-editor\" data-id=\"0e3dcd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Kami berjanji untuk memastikan:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d58ed5f elementor-widget elementor-widget-text-editor\" data-id=\"d58ed5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1. Maklumbalas kepada pengadu perlu dibuat dalam tempoh 1 hari bekerja untuk memaklumkan bahawa aduan mereka telah diambil perhatian dan akan diselesaikan.<\/p>\n<p>2. Bahan perpustakaan diproses dan dikatalog dalam tempoh satu (1) bulan untuk rujukan pelanggan.<\/p>\n<p>3. Artikel yang dimohon melalui perkhidmatan perundingan dan rujukan dibekalkan kepada pelanggan dalam tempoh tiga (3) hari bekerja untuk sepuluh (10) artikel yang pertama.<\/p>\n<p>4. Akses kepada portal perpustakaan disediakan 24\/7 kepada pelanggan.<\/p>\n<p>5. Maklum balas kepada pengadu perlu dibuat dalam tempoh satu (1) hari bekerja untuk memberitahu bahawa aduan mereka telah diambil perhatian dan akan diselesaikan.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7715ec3\" data-eae-slider=\"50751\" data-id=\"7715ec3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ab33ef elementor-widget elementor-widget-image\" data-id=\"0ab33ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"734\" height=\"492\" src=\"https:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2015\/02\/kauntersirkulasi-1024x686.jpg\" class=\"attachment-large size-large wp-image-5623\" alt=\"\" srcset=\"https:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2015\/02\/kauntersirkulasi.jpg 1024w, https:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2015\/02\/kauntersirkulasi-300x201.jpg 300w\" sizes=\"(max-width: 734px) 100vw, 734px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-4c97c51 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"78223\" data-id=\"4c97c51\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f3daff\" data-eae-slider=\"63506\" data-id=\"7f3daff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a965aee elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a965aee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-0daad64 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"7205\" data-id=\"0daad64\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4291e37\" data-eae-slider=\"96474\" data-id=\"4291e37\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-492939d elementor-widget elementor-widget-heading\" data-id=\"492939d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pencapaian Piagam Pelanggan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-d357d6c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"84251\" data-id=\"d357d6c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0cc01f1\" data-eae-slider=\"25384\" data-id=\"0cc01f1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90dcaa9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"90dcaa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2019\/10\/PIAGAM-PELANGGAN-JAN-JUN-2019.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Januari-Jun 2019<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2020\/08\/PIAGAM-PELANGGAN-JAN-JUN-2020.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Januari-Jun 2020<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2022\/01\/PENCAPAIAN-PIAGAM-PELANGGAN-JAN-DIS-2021.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Januari-Disember 2021<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ff62883\" data-eae-slider=\"11944\" data-id=\"ff62883\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90510c0 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"90510c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2023\/01\/PENCAPAIAN-PIAGAM-PELANGGAN-JAN-NOV-2022.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Januari-November 2022<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/pustaka2.upsi.edu.my\/index\/wp-content\/uploads\/2023\/08\/PENCAPAIAN-PIAGAM-PELANGGAN-JAN-JULAI-2023.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Januari-Julai 2023<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2ad8c1c\" data-eae-slider=\"40448\" data-id=\"2ad8c1c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Kami berjanji untuk memastikan: 1. Maklumbalas kepada pengadu perlu dibuat dalam tempoh 1 hari bekerja untuk memaklumkan bahawa aduan mereka telah diambil perhatian dan akan diselesaikan. 2. Bahan perpustakaan diproses dan dikatalog dalam tempoh satu (1) bulan untuk rujukan pelanggan&#8230;.<br \/><a class=\"read-more-button\" href=\"https:\/\/pustaka2.upsi.edu.my\/index\/maklumat-am\/piagam-pelanggan\/?lang=ms\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3770,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-3776","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Piagam Pelanggan - More Info | Perpustakaan Tuanku Bainun<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pustaka2.upsi.edu.my\/index\/maklumat-am\/piagam-pelanggan\/?lang=ms\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Piagam Pelanggan - More Info | Perpustakaan Tuanku Bainun\" \/>\n<meta property=\"og:description\" content=\"Kami berjanji untuk memastikan: 1. Maklumbalas kepada pengadu perlu dibuat dalam tempoh 1 hari bekerja untuk memaklumkan bahawa aduan mereka telah diambil perhatian dan akan diselesaikan. 2. 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