{"id":1674,"date":"2026-04-14T01:21:57","date_gmt":"2026-04-14T01:21:57","guid":{"rendered":"https:\/\/pustaka2.upsi.edu.my\/main\/?page_id=1674"},"modified":"2026-05-22T06:43:08","modified_gmt":"2026-05-22T06:43:08","slug":"info","status":"publish","type":"page","link":"https:\/\/pustaka2.upsi.edu.my\/main\/index.php\/info\/","title":{"rendered":"Info"},"content":{"rendered":"\n
\n\t\t\t\t\"Info\"\n\t<\/figure>\n\t

\n\t\t\t\tQUALITY POLICY\n\t\t\t<\/h3>\n\t\t

UPSI is committed to becoming a prestigious university in the delivery of higher education services by implementing a Quality Management System to meet customer requirements.<\/h3>\t\t\t\n\t\t\t\t

Professor Dato’ Dr. Md Amin Bin Md Taff
Vice Chancellor
Universiti Pendidikan Sultan Idris<\/p>\n

– 1 June 2023 –<\/p>\n\t\t

Tuanku Bainun Library is committed to provide accurate, fast and efficient user-friendly services in line with university’s academic objective. This is achieved through a continuous quality assurance process which takes into consideration the needs of all library clients and general community.<\/h3>\t\t\t\n\t

\n\t\t\t\tQUALITY OBJECTIVE\n\t\t\t<\/h3>\n\t\t\t\t

Ensure 100% of procurement<\/strong> materials are processed<\/strong> and forwarded to BPPK within 30 working days.<\/p>\n\t\t\t\t

Ensure 100% of reading lists and research reference materials<\/strong> recommended by faculties are available in the library, subject to market availability.<\/p>\n\t\t\t\t

Ensure 100% of library staff achieve the minimum CPD points<\/strong> required for their respective service groups.<\/p>\n\t

\n\t\t\t\tCLIENT CHARTER\n\t\t\t<\/h3>\n\t\t\t

Counter Service:<\/h3>\t\t\t\n\t\t\t\t

Clients at all counters are attended to within five (5) minutes.<\/p>\n\t\t\t

Material Processing:<\/h3>\t\t\t\n\t\t\t\t

Library materials are processed, catalogued, and made available for clients’ reference within one (1) month.<\/p>\n\t\t\t

Article Delivery:<\/h3>\t\t\t\n\t\t\t\t

The first ten (10) articles requested through reference and consultation services are delivered to clients within three (3) working days.<\/p>\n\t\t\t

24\/7 Portal Access:<\/h3>\t\t\t\n\t\t\t\t

Access to the library portal is available to clients 24\/7.<\/p>\n\t\t\t

Complaint Response:<\/h3>\t\t\t\n\t\t\t\t

A response to complainants must be made within one (1) working day to acknowledge that the complaint has been received and is being resolved.<\/p>\n\t

\n\t\t\t\tOFFICIAL MASCOT\n\t\t\t<\/h3>\n\t\t\t

Dr. Hoothoot<\/strong><\/p>\t\n\t\t\t\t\"Maskot\n\n","protected":false},"excerpt":{"rendered":"

QUALITY POLICY UPSI is committed to becoming a prestigious university in the delivery of higher education services by implementing a Quality Management System to meet customer requirements. 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