{"id":7580,"date":"2026-08-03T11:59:43","date_gmt":"2026-08-03T03:59:43","guid":{"rendered":"https:\/\/pustaka2.upsi.edu.my\/main\/?page_id=7580"},"modified":"2026-08-03T15:04:35","modified_gmt":"2026-08-03T07:04:35","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/pustaka2.upsi.edu.my\/main\/index.php\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/08\/Contact-Us.png\" alt=\"Contact Us\" height=\"873\" width=\"2480\" title=\"Contact Us\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n\t<h3>\n\t\t\t\tTUANKU BAINUN LIBRARY\n\t\t\t<\/h3>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/08\/IMG_6754-scaled.jpg\" alt=\"IMG_6754\" height=\"1707\" width=\"2560\" title=\"IMG_6754\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n\t<iframe src=\"https:\/\/www.google.com\/maps\/embed\/v1\/place?q=Perpustakaan+Tuanku+Bainun&#038;key=AIzaSyD09zQ9PNDNNy9TadMuzRV_UsPUoWKntt8\" aria-hidden=\"true\"><\/iframe>\n\t<p>Perpustakaaan Tuanku Bainun<\/p>\n<p>Kampus Sultan Abdul Jalil Shah<\/p>\n<p>Universiti Pendidikan Sultan Idris<\/p>\n<p>35900 Tanjong Malim<\/p>\n<p>Perak Darul Ridzuan<\/p>\n<p>Malaysia<\/p>\n\tTel: +605-450 6802\/6828 (Circulation),<br \/>\n+605-450 6832\/6821\/6958\/6834 (Reference Desk),<br \/>\n+605-450 5313\/6798 (Interlibrary Loan)\nFax: +605-458 1599<br \/>\nE-Mail: pustaka@upsi.edu.my\n\t<h3>\n\t\t\t\tQUALITY OBJECTIVE\n\t\t\t<\/h3>\n\t\t\t\t<p><strong>Ensure 100% of reading lists and research reference materials<\/strong> recommended by faculties are available in the library, subject to market availability.<\/p>\n\t\t\t\t<p><strong>Ensure 100% of library staff achieve the minimum CPD points<\/strong> required for their respective service groups.<\/p>\n\t<h3>\n\t\t\t\tCLIENT CHARTER\n\t\t\t<\/h3>\n\t\t\t<h3>Counter Service:<\/h3>\t\t\t\n\t\t\t\t<p>Clients at all counters are attended to within five (5) minutes.<\/p>\n\t\t\t<h3>Material Processing:<\/h3>\t\t\t\n\t\t\t\t<p>Library materials are processed, catalogued, and made available for clients&#8217; reference within one (1) month.<\/p>\n\t\t\t<h3>Article Delivery:<\/h3>\t\t\t\n\t\t\t\t<p>The first ten (10) articles requested through reference and consultation services are delivered to clients within three (3) working days.<\/p>\n\t\t\t<h3>24\/7 Portal Access:<\/h3>\t\t\t\n\t\t\t\t<p>Access to the library portal is available to clients 24\/7.<\/p>\n\t\t\t<h3>Complaint Response:<\/h3>\t\t\t\n\t\t\t\t<p>A response to complainants must be made within one (1) working day to acknowledge that the complaint has been received and is being resolved.<\/p>\n\t<h3>\n\t\t\t\tOFFICIAL MASCOT\n\t\t\t<\/h3>\n\t\t\t<p><strong>Dr. Hoothoot<\/strong><\/p>\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/05\/buku-merah-300x248.png\" alt=\"Maskot Rasmi Perpustakaan Tuanku Bainun, UPSI\" title=\"Dr. Hoothoot\" itemprop=\"image\"\/>\n\n","protected":false},"excerpt":{"rendered":"<p>TUANKU BAINUN LIBRARY Perpustakaaan Tuanku Bainun Kampus Sultan Abdul Jalil Shah Universiti Pendidikan Sultan Idris 35900 Tanjong Malim Perak Darul Ridzuan Malaysia Tel: +605-450 6802\/6828 (Circulation), +605-450 6832\/6821\/6958\/6834 (Reference Desk), +605-450 5313\/6798 (Interlibrary Loan) Fax: +605-458 1599 E-Mail: pustaka@upsi.edu.my QUALITY OBJECTIVE Ensure 100% of reading lists and research reference materials recommended by faculties are available&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7580","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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