{"id":7849,"date":"2026-09-07T15:39:22","date_gmt":"2026-09-07T07:39:22","guid":{"rendered":"https:\/\/pustaka2.upsi.edu.my\/main\/?page_id=7849"},"modified":"2026-09-19T11:21:03","modified_gmt":"2026-09-19T03:21:03","slug":"quality","status":"publish","type":"page","link":"https:\/\/pustaka2.upsi.edu.my\/main\/index.php\/quality\/","title":{"rendered":"Quality"},"content":{"rendered":"\n<h1>\n\t\t\tQuality\t<\/h1>\n\t<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n<meta charset=\"UTF-8\"\/>\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\"\/>\n<title>Quality | Perpustakaan Tuanku Bainun<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Lato:ital,wght@0,300;0,400;0,700;0,900;1,400;1,700;1,900&#038;display=swap\" rel=\"stylesheet\"\/>\n<style>\n.ltc-wrap{box-sizing:border-box;font-family:'Lato',sans-serif;background:#f7f8fa;color:#333;line-height:1.5}\n.ltc-wrap,.ltc-wrap *{box-sizing:border-box}\n.ltc-wrap 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#c8a84b}\n.ltc-doc-overlay h3{font-size:16px;font-weight:700;color:#002b55;margin:0 0 4px}\n.ltc-doc-overlay p{font-size:12.5px;color:#667085;margin:0}\n\/* Multi-page gallery *\/\n.ltc-gallery{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}\n.ltc-gallery-item{background:#fff;border:1px solid #eef0f3;border-radius:12px;overflow:hidden;transition:all .2s;cursor:pointer}\n.ltc-gallery-item:hover{border-color:#c8a84b;transform:translateY(-3px);box-shadow:0 8px 24px rgba(0,43,85,.12)}\n.ltc-gallery-item img{width:100%;aspect-ratio:210\/297;object-fit:cover}\n.ltc-gallery-item span{display:block;padding:10px 12px;font-size:12px;font-weight:600;color:#002b55;text-align:center}\n\/* Lightbox *\/\n.ltc-lightbox{display:none;position:fixed;inset:0;background:rgba(0,0,0,.85);z-index:9999;align-items:center;justify-content:center;cursor:pointer}\n.ltc-lightbox.ltc-lb-on{display:flex}\n.ltc-lightbox img{max-width:90%;max-height:90vh;border-radius:8px;box-shadow:0 8px 40px rgba(0,0,0,.5)}\n.ltc-lb-close{position:absolute;top:20px;right:28px;font-size:32px;color:#fff;cursor:pointer;line-height:1}\n\/* Notice *\/\n.ltc-notice{display:flex;align-items:center;gap:14px;background:linear-gradient(135deg,#002b55,#195fad);border-radius:12px;padding:20px 24px;color:#fff;margin:32px 0}\n.ltc-notice svg{width:22px;height:22px;fill:#c8a84b;flex-shrink:0}\n.ltc-notice p{font-size:13px;margin:0;line-height:1.7;color:rgba(255,255,255,.9)}\n.ltc-notice strong{color:#fff}\n\/* Responsive *\/\n@media(max-width:700px){\n  .ltc-container{padding:0 20px}\n  .ltc-gallery{grid-template-columns:repeat(2,1fr)}\n  .ltc-pills{gap:6px}\n  .ltc-pill{padding:8px 14px;font-size:12px}\n}\n<\/style>\n<\/head>\n<body>\n  <!-- HERO -->\n      <p>Our commitment to excellence in library services and academic support<\/p>\n  <!-- PILLS -->\n    <a href=\"#upsi-policy\">UPSI Quality Policy<\/a>\n    <a href=\"#kpi\">PTB KPI<\/a>\n    <a href=\"#charter\">PTB Client Charter<\/a>\n    <a href=\"#ptb-policy\">PTB Quality Policy<\/a>\n  <!-- UPSI QUALITY POLICY -->\n        <h2>UPSI Quality Policy<\/h2>\n        <p>University-level quality commitment and standards<\/p>\n      <a href=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/dasar-kualiti-upsi.png\" target=\"_blank\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/dasar-kualiti-upsi.png\" alt=\"UPSI Quality Policy\" loading=\"lazy\"\/>\n      <\/a>\n        <h3>Dasar Kualiti UPSI<\/h3>\n        <p>Click image to view full size<\/p>\n  <!-- PTB KPI -->\n        <h2>PTB KPI<\/h2>\n        <p>Key Performance Indicators for Perpustakaan Tuanku Bainun<\/p>\n      <a href=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/ptb-kpi.jpg\" target=\"_blank\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/ptb-kpi.jpg\" alt=\"PTB KPI\" loading=\"lazy\"\/>\n      <\/a>\n        <h3>Key Performance Indicators<\/h3>\n        <p>Performance targets and measurement metrics for library services<\/p>\n  <!-- PTB CLIENT CHARTER -->\n        <h2>PTB Client Charter<\/h2>\n        <p>Our promise and commitment to library users<\/p>\n      <a href=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/ptb-client-charter.jpg\" target=\"_blank\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/ptb-client-charter.jpg\" alt=\"PTB Client Charter\" loading=\"lazy\"\/>\n      <\/a>\n        <h3>Client Charter<\/h3>\n        <p>Service standards and commitments to our library community<\/p>\n  <!-- PTB QUALITY POLICY -->\n        <h2>PTB Quality Policy<\/h2>\n        <p>Library-specific quality policy and procedures<\/p>\n      <a href=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/quality-policy-1.jpg\" target=\"_blank\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/quality-policy-1.jpg\" alt=\"Quality Policy Page 1\" loading=\"lazy\"\/>\n        Page 1\n      <\/a>\n      <a href=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/quality-policy-2.jpg\" target=\"_blank\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/quality-policy-2.jpg\" alt=\"Quality Policy Page 2\" loading=\"lazy\"\/>\n        Page 2\n      <\/a>\n      <a href=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/quality-policy-3.jpg\" target=\"_blank\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/quality-policy-3.jpg\" alt=\"Quality Policy Page 3\" loading=\"lazy\"\/>\n        Page 3\n      <\/a>\n      <a href=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/quality-policy-4.jpg\" target=\"_blank\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/quality-policy-4.jpg\" alt=\"Quality Policy Page 4\" loading=\"lazy\"\/>\n        Page 4\n      <\/a>\n      <a href=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/quality-policy-5.jpg\" target=\"_blank\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/quality-policy-5.jpg\" alt=\"Quality Policy Page 5\" loading=\"lazy\"\/>\n        Page 5\n      <\/a>\n      <a href=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/quality-policy-6.jpg\" target=\"_blank\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/pustaka2.upsi.edu.my\/main\/wp-content\/uploads\/2026\/09\/quality-policy-6.jpg\" alt=\"Quality Policy Page 6\" loading=\"lazy\"\/>\n        Page 6\n      <\/a>\n<\/body>\n<\/html>\n\n","protected":false},"excerpt":{"rendered":"<p>Quality Quality | Perpustakaan Tuanku Bainun Our commitment to excellence in library services and academic support UPSI Quality Policy PTB KPI PTB Client Charter PTB Quality Policy UPSI Quality Policy University-level quality commitment and standards Dasar Kualiti UPSI Click image to view full size PTB KPI Key Performance Indicators for Perpustakaan Tuanku Bainun Key Performance&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7849","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality - UPSI | Perpustakaan Tuanku Bainun<\/title>\n<meta name=\"robots\" content=\"index, follow, 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