UPSI is committed to becoming a prestigious university in the delivery of higher education services by implementing a Quality Management System to meet customer requirements.
Professor Dato' Dr. Md Amin Bin Md Taff Vice Chancellor Universiti Pendidikan Sultan Idris
- 1 June 2023 -
Tuanku Bainun Library is committed to provide accurate, fast and efficient user-friendly services in line with university’s academic objective. This is achieved through a continuous quality assurance process which takes into consideration the needs of all library clients and general community.
QUALITY OBJECTIVE
Ensure 100% of procurementmaterials are processed and forwarded to BPPK within 30 working days.
Ensure 100% of reading lists and research reference materials recommended by faculties are available in the library, subject to market availability.
Ensure 100% of library staff achieve the minimum CPD points required for their respective service groups.
CLIENT CHARTER
Counter Service:
Clients at all counters are attended to within five (5) minutes.
Material Processing:
Library materials are processed, catalogued, and made available for clients' reference within one (1) month.
Article Delivery:
The first ten (10) articles requested through reference and consultation services are delivered to clients within three (3) working days.
24/7 Portal Access:
Access to the library portal is available to clients 24/7.
Complaint Response:
A response to complainants must be made within one (1) working day to acknowledge that the complaint has been received and is being resolved.
