Contact Us - UPSI | Perpustakaan Tuanku Bainun

TUANKU BAINUN LIBRARY

Perpustakaaan Tuanku Bainun

Kampus Sultan Abdul Jalil Shah

Universiti Pendidikan Sultan Idris

35900 Tanjong Malim

Perak Darul Ridzuan

Malaysia

Tel: +605-450 6802/6828 (Circulation),
+605-450 6832/6821/6958/6834 (Reference Desk),
+605-450 5313/6798 (Interlibrary Loan)

Fax: +605-458 1599
E-Mail: pustaka@upsi.edu.my

QUALITY OBJECTIVE

Ensure 100% of reading lists and research reference materials recommended by faculties are available in the library, subject to market availability.

Ensure 100% of library staff achieve the minimum CPD points required for their respective service groups.

CLIENT CHARTER

Counter Service:

Clients at all counters are attended to within five (5) minutes.

Material Processing:

Library materials are processed, catalogued, and made available for clients' reference within one (1) month.

Article Delivery:

The first ten (10) articles requested through reference and consultation services are delivered to clients within three (3) working days.

24/7 Portal Access:

Access to the library portal is available to clients 24/7.

Complaint Response:

A response to complainants must be made within one (1) working day to acknowledge that the complaint has been received and is being resolved.

OFFICIAL MASCOT

Dr. Hoothoot