What are the operating hours of the library?
The library has two (2) operating schedules: during the semester and during semester breaks. Please refer click here
How can I become a library member?
UPSI members are granted automatic membership. For external membership, please refer to the membership requirements at click here
I am no longer a UPSI member, can I still become a library member?
Yes, it is possible. Membership is open to all former members of UPSI. For more information, please refer to the membership terms at click here
What facilities are available in the library?
Various facilities have been provided for library members. Please refer click here for more information.
How many books can I borrow?
The number of books you can borrow is based on your borrowing eligibility. For more information please refer to click here.
Where can I go to borrow books?
You can borrow books either at the Circulation Counter or using the self-check machine located on Level 1.
How long can I borrow a book?
The loan period for books depends on the borrower category. For more information please refer to click here.
Where can I return a book?
Books can be returned at the Circulation Counter on level 1 or through the self-service machine Book2Bin located in the 24-Hours Reading Room.
How can I return the book if the library is closed?
Books can be returned through the self-service machine Book2Bin located in the 24-Hours Reading Room.
Can I return a book at UPSI Digital Library?
Yes, you can.
Can I renew the loan period for a book?
Yes, you can. Books can be renewed twice, as long as they are not overdue.
Can I reserve a book that is currently on loan to another user?
Yes, you can. Books with a ‘loan’ status can be reserved. Just log in to the library portal, search for the book, and click the ‘reserve’ button.
What is the fine for books returned after the due date?
Yes, borrowed books are subject to fines for overdue returns, lost, or damaged items. For more details on the fine rates, please refer to click here.
Does the library provide a viewing room?
Yes, the library provides a viewing room located on level 4 for the convenience and comfort of its users.
How can I find out which books are available in the library collection?
To find out the titles of books available in the library collection, users need to use the webopac, which can be accessed on the library’s website at click here by searching for the preferred title. Users can also use the EKCMS Library Mobile App to explore the library collection.
Why can’t I find the book I need on the shelf, even though it shows as ‘Available’ in the WEBOPAC?
Identify the type of book collection and its designated location through the Webopac. Special collections such as reference, red spot, annual reports, theses, and others are located in the designated special collections area.
Can outsiders become library members, and how much is the membership fee?
Outsiders (individuals) can become members of the Tuanku Bainun Library. The membership fee is as follows:
• Registration fee: RM15.00
• Annual fee: RM200.00
As members, they will also gain access to the online database, in addition to borrowing materials such as 2 books and 1 audiovisual item.
How do I book a space/room in the library?
Bookings must be made by logging into the library portal (pustaka.upsi.edu.my), clicking on ‘resources’ and proceeding to IPTD for complaints and space reservations.
What is the procedure for applying for a library visit?
What is the procedure if an external organization wants to collaborate with the library?
You may email your application to pustaka.upsi.edu.my. Our officer will take further action.
What is Pustaka eSubmit?
Pustaka eSubmit is a system for uploading academic materials such as final year projects, Master’s theses, and PhD theses to Universiti Pendidikan Sultan Idris (UPSI)’s institutional repository.
Is it mandatory to upload materials to Pustaka eSubmit?
- Master’s/PhD Theses: Mandatory.
- Final Year Projects: Voluntary.
What materials need to be uploaded?
- Final Year Projects: Full project materials.
- Master’s/PhD Theses: Declaration form and the complete thesis.
What file format is allowed?
All materials must be in PDF format. Files must not:
- Be password-protected
- Have an expiration date set
- Be encrypted
How to upload materials?
- Visit the Pustaka eSubmit website: https://esubmit.upsi.edu.my
- Register for an account if you are a first-time user.
- Log in with your matric number and password after your account is activated.
- Fill in the required information and upload your materials.
How long does it take to activate the account?
Account activation takes 24-48 hours on working days.
How to check the status of uploaded materials?
- Notifications will be sent via email.
- Status can also be checked through the user portal.
What are the stages of material acceptance?
- Pending for Approval: Under review.
- Rejected: Rejected with specific reasons.
- Accepted: Approved.
- Live in Repository: Available for public access.
- Archived for Limited Access: Restricted for archival purposes.
What should be done if the materials are rejected?
Review the provided reasons, make corrections, and re-upload the materials.
What to do in case of technical issues?
- WhatsApp Line: 016-3630263
- Email: pustakasys@upsi.edu.my
What official documents need to be submitted?
Master’s/PhD students need to print and submit the acceptance letter to IPS after the materials are approved.
Are there any charges for using Pustaka eSubmit?
No, the system is free of charge.
Can I return books borrowed from Tuanku Bainun Library (PTB) at the UPSI Digital Library (UDL)?
Yes, you can. Users who borrowed books from PTB may return them at UDL. Returns can be made at the UDL Circulation Counter.
I have an outstanding library fine. Can I pay it at UDL?
Yes, you can. Users are allowed to settle library fines at UDL.
I would like to use the discussion room at UDL. Can I make a reservation?
Sorry, reservations are not allowed for discussion room usage. Access is on a first come, first served basis. To check room availability and obtain the key, please proceed to the UDL Circulation Counter.
How can users suggest the purchase of new books or reference materials?
Users can suggest the purchase of new materials through the suggestion form available at the customer service counter or via the library’s online system. Suggestions will be evaluated based on academic needs and the available budget.
How long does the acquisition process for new materials usually take?
The duration of the process depends on the availability of the materials, budget approval, and delivery from suppliers. On average, it takes 4 to 8 weeks. For further information, you can contact the Senior Librarian, Technical Development Division, PTB.
How do I submit a request for a journal?
Please check the PTB Portal to determine whether the journal is already available at the UPSI Library. Additionally, note that many journals are now available in full-text format online via Online Databases. Journal requests undergo a thorough evaluation process, as they represent an ongoing financial commitment to the Library’s operating budget once approved.
How can I learn more about searching the online databases?
You can seek assistance from a librarian or attend a literacy class conducted by the library.
How do I access the online databases from home?
Some of the databases subscribed to by the library are accessible from outside the campus. Simply log in via the PTB Portal.
How do I login to access the Library’s online resources (online databases, e-books, e-journals, etc.)?
Click on the login button and enter your student or staff ID as the login ID and the last 4 digits of your IC number as the password.
Can I get help if I am having problems accessing or searching a database?
Yes, please contact the library help desk at 05-450 6832 or via email.
Is the full text available for all articles?
Most search pages have an option to restrict your search to “full text” articles. For example, you can specify that you are only looking for full text by selecting “Subscribed publications” in the advanced search on ScienceDirect or choosing “Only content I have access to” on Emerald.
Please contact the library if the article you need is not available in full text and inquire about ILL (Interlibrary Loan) services.
If I am given a citation for an article how do I find the actual article?
To find an article from a citation, follow these steps:
i. Use Google Scholar
Search using the title, author’s name, or part of the citation.
• Go to Google Scholar.
• Enter the article title or author’s name.
• If it’s available, click the link. Sometimes the full text might not be there, but alternative options may appear.
ii. Check library access to journal databases
• If you’re a student or staff at UPSI, check if the library provides access to online journal databases.
iii. Use the DOI (Digital Object Identifier)
• If the citation includes a DOI, go to doi.org.
• Enter the DOI in the search bar, and it will direct you to the publisher’s page for the article.
iv. Contact the Author
• If the article isn’t accessible, email the author directly.
• Many authors are happy to share their work for academic purposes.
How can I donate books?
The library welcomes donations of books, journals, and other materials. Donated materials will be assessed by the responsible librarian, who will determine whether the materials will be added to the library collection according to the established policies. Those who wish to donate materials can contact the Special Collection and Donation Unit. Users can also donate books through the designated donation boxes available.
What are the criteria for materials that are not accepted by the library?
The criteria for materials that will not be accepted include:
• Materials that are not relevant to learning and teaching.
• Materials in poor physical condition or damaged.
• Materials that have sufficient copies in the collection.
• Incomplete materials, except for Malay manuscripts and rare materials.
• Materials with controversial elements that may threaten national security or distort a person’s faith.
• Materials with graffiti or markings.
• Photocopied materials.
What materials are available in the Knowledge Management System (KMS)?
i. Oral History
Includes audio and visual formats in the form of interviews with key figures selected according to the eras of SITC, IPSI, and MPSI.
ii. Corporate Memory
Includes audio and visual formats in the form of interviews, profiles, and speeches by the Vice Chancellor to the senior management of UPSI, both past and present.
iii. Tacit Knowledge Sharing
– Audio and visual formats in the form of interviews
– Knowledge-sharing slides, courses, workshops with high knowledge value
– Printed/digital manuals and guides.
iv. Academic Programs
Includes audio and visual materials from academic programs organized by UPSI.
How can I access the Knowledge Management System (KMS)?
The steps to access are as follows:
• Please log in to the Tuanku Bainun Library website, UPSI.
• Click on the E-Resources link.
• Click on the UPSI Digital Library Hub link.
• Click on Repositories.
• There, you will find a link to the Knowledge Management Repository.
How can I access the video links available in the Knowledge Management System (KMS)?
• Access to the videos in the Knowledge Management System (KMS) can be found through the Knowledge Management Repository link.
• Click on the relevant title, and the videos (HTTP link) associated with that title will be available for access.
How can I access the interview transcripts related to oral history?
Access to the transcripts of interviews related to oral history can be obtained using the same method as accessing the videos. (PDF full text).