We promise to ensure that:
- Feedback to Complainant must be made within one (1) working day for inform that their complaints has been noted and will be resolved.
- Library materials will be processed, cataloged and made available for clients’ reference within one (1) month.
- Articles requested through reference and consultation services will be delivered to clients within three (3) working days for first ten (10) aticles.
- Access to library portal is provided 24/7 to clients.