Client Charter

We promise to ensure that:

  1. Feedback to the Complainant must be made within one (1) working day to inform that their complaints have been noted and will be resolved.
  2. Library materials will be processed, catalogued and made available for clients’ reference within one (1) month.
  3. Articles requested through reference and consultation services will be delivered to clients within three (3) working days for the first ten (10) articles.
  4. Access to the library portal is provided 24/7 to clients.
  5. Response to the complaint must be made within one (1) working day.

Client Charter Achievement