Client Charter

We promise to ensure that:

  1. Feedback for clients’ easy reference inquiries, suggestions and complaints will be sent within twenty-four (24) working hours.
  2. Library materials will be processed, cataloged and made available for clients’ reference within one (1) month.
  3. Articles requested through reference and consultation services will be delivered to clients within three (3) working days.
  4. Access to library portal is provided 24/7 to clients.

Client Charter Achievement