We promise to ensure that:
- Feedback to the Complainant must be made within one (1) working day to inform that their complaints have been noted and will be resolved.
- Library materials will be processed, catalogued and made available for clients’ reference within one (1) month.
- Articles requested through reference and consultation services will be delivered to clients within three (3) working days for the first ten (10) articles.
- Access to the library portal is provided 24/7 to clients.
- Response to the complaint must be made within one (1) working day.